Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please follow the instructions on your return slip or email us at firstname.lastname@example.org for information on how to process your return. Please allow up to 14 working days for us to process your refund, though please be advised that it may take between 3 - 5 working days for any refunds to appear on your banking statement.
There are certain situations where only partial refunds are granted:
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 14 days after delivery
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please follow the instructions on your return slip or send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please email us at firstname.lastname@example.org if you have any questions about an order or return!